Thank you for your purchase. We appreciate your business and hope that you are satisfied with your order. We guarantee our products 100%. If for any reason you are not satisfied with your purchase please see our return policy below.
- All items placed at thermo-steel.com may be returned within 45 days of the delivery date
- All items will need a Return Authorization Number
- Item must be in unused, original condition, including original packaging, etc.
- Shipping fees are non-refundable
- Customers are responsible for shipping charges and/or freight on returns
- Once item is returned and inspected, we will issue a refund in the original form of payment, less any restocking fees of 20% that may apply to some orders
- Canceled orders that have shipped are also subject to restocking fees
To Return or Exchange an Item(s)
Contact us at: firstname.lastname@example.org
Please provide an order number, description of item you wish to return, and the reason for the return. Once provided with an return authorization number, it will be valid for 15 days
Return to Thermo-Steel
- Package items in the original box if you still have it
- Include a copy of the original packing slip
- Write you return authorization number on the outside of the return box
Please note the info below and include it in the box with your return:
Item(s) being returned:
Reason for return:
7250 Metro Blvd, Suite #110
Edina, MN 55436
Disclaimer: Thermo-Steel is not responsible for return shipments that are lost, pilfered, or damaged. Therefore, it is recommended that you insure all packages. We reserve the right to refuse a return on any product that does not coincide with the details above.