CREDITS AND CLAIMS: Claims for returns or credits must be made within 15 days of receipt of product. An authorization number must be obtained prior to any return. Thermo-Steel cannot be held responsible for charges above the cost of the goods and freight. We will not accept any returns on “special order” items. These items are non-inventory items and are purchased at higher levels that our normal stock levels.

DAMAGED WARE: Claims for excessive damage must be filed with the carrier. The products are fragile and some breakage should be expected during shipping.

PRICING: We print dates on all of our price sheets. These dates supersede all prior price sheets. Prices are subject to change without prior notice. All prices listed are cost per pieces and are FOB Minneapolis or Toronto. Shipping and handling charges are not included. Discounts are given for direct container shipments.

MEASUREMENTS: All capacities, measurements and weights are approximations. They are intended for reference purpose only.

SAMPLES: Free samples will be provided for sales and photography. We cannot honor requests for excessive samples. Samples of product that your company has already purchased will not be sent.

SHIPMENTS: Shipments are made FOB Minneapolis or Toronto depending on the warehouse shipping the product. Responsibility for delivery and safe cartage rests exclusively with the carrier. Breakage claims incurred during shipment with UPS will not be honored by Thermo-Steel. Please note that we require 24 hours notice prior to shipping. Rush orders cost an additional $25 if they can be accommodated.

WAREHOUSE CHARGES: There will be a $10.00 charge per pallet shipped. Warehouse charges may incur.

TERMS: All first time orders require payment in advance. Upon credit approval, terms are Net 30 days after shipping. A 1.5% per month, 18% annually finance charge will be applied on all past due amounts.